Hartford Fire Insurance Compnay

Lisa J Kissane

Patrick D Brown

John G Buccetti

Hugh J Quinn

Kenneth A Saucier

Daniel R Console

Angela L Secondino

Susan R Vecchio

Robert M Nichols

Donna M Warnock

Irma Rivera

A data store may contain data describing systems associated with an enterprise. The data store may contain electronic records, each containing a record identifier and a set of record characteristic values, including a service tier goal. A compliance score may be automatically calculated based on an assessment of record characteristic values, the service tier goal, and at least a system availability value, an incident response time value, and an incident restoration time value. A remediation recommendation may be generated, including steps that, when performed, will result in the selected system meeting the service tier goal. An indication representing the remediation recommendation may then be transmitted in connection with an interactive user interface display. According to some embodiments, remediation data is automatically routed to appropriate entities within the enterprise and updates associated with the remediation recommendation are automatically tracked as remediation steps are performed in connection with the selected system.

System compliance assessment utilizing service tiers

Growing community of inventors

Oakdale, CT, United States of America

Lisa J Kissane