Google Inc.

Linh Mai Tran

Izhak Shafran

Nan Du

Yu-hui Chen

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for extracting entities from conversation transcript data. One of the methods includes obtaining a conversation transcript sequence, processing the conversation transcript sequence using a span detection neural network configured to generate a set of text token spans; and for each text token span: processing a span representation using an entity name neural network to generate an entity name probability distribution over a set of entity names, each probability in the entity name probability distribution representing a likelihood that a corresponding entity name is a name of the entity referenced by the text token span; and processing the span representation using an entity status neural network to generate an entity status probability distribution over a set of entity statuses.

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Mountain View, CA, United States of America

Linh Mai Tran