Sap Se

Lin Pang

Prerna Makanawala

Venkitesh Subramanian

Ryan Currier

Venkat Iyer

Techniques are described for providing additional content that is relevant to an upcoming service appointment in an audible format. The additional content can be retrieved from remote sources and aggregated to form an audio package to be played back to the technician as the technician travels to a destination address that corresponds with the upcoming service appointment. The additional content retrieved can depend on the estimated travel time to the destination address. By presenting the additional content audibly at the same time as route directions are being presented graphically, the driver can multi-task which results in time savings since the additional content has been consumed during the drive to the upcoming appointment rather than when the technician arrives at the destination address.

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Palo Alto, CA, United States of America

Lin Pang