International Business Machines Corporation

Lin Chung Liang

Yi-Chun Chen

Chao Yuan Huang

Min-Tsung Wu

Zen-Jerr Hong

Yen Lin Li

Li-Ju Chen

Tzuching Kuo

Jen Ping Cheng

Po-Chun Lin

Jacqueline Cheng

Po Chun Lin

Orchestrated chat services utilizing a centralized chat service with access to a plurality of chatbots registered to the chat service. User's seeking support from the orchestrated chat service interact with a single user interface, while the backend of the chat service extracts the intents and entities from the user's input into the chat service. The orchestrated chat service identifies one or more classifications of chatbots suitable for responding to the user's input within a prescribed level of confidence dictated by one or more orchestration rules and selects a chatbot predicted to most likely respond to the user's input in a correct and accurate manner. The orchestrated chat service formats the user input and chat history into format of the selected chatbot's API, forwards user input and history to the selected chatbot and returns the response from the selected chatbot to the user interface of the orchestrated chat service.

Chatbot orchestration

The present disclosure provides a method, computer system and computer program product for determining interruption points based on emotion values in a content. According to the method, emotion values of one or more emotion catalogs at one or more time points of the content to be interrupted can be determined, and one or more interruption points can be determined based on the determined emotion values.

Interruption point determination

A first message may be displayed within a main chat room. The first message may be associated with a first topic. A second message may be displayed below the first message. The second message may be associated with a second topic. A third message may be received. The third message may be determined to be associated with the first topic. In response to the determining, the third message may be displayed by offsetting the third message below the first message, wherein the third message is displayed above the second message. The offsetting the third message below the first message may indicate a hierarchical relationship between the first message and the third message.

Organizing messages in a hierarchical chat room framework based on topics

A computer-implemented method includes identifying a primary login platform and identifying one or more security developments associated with the primary login platform. The computer-implemented method further includes determining one or more security corrective actions based on the one or more security developments. A corresponding computer program product and computer system are also disclosed.

Addressing login platform security risks

Growing community of inventors

Taipei, Taiwan

Lin Chung Liang