International Business Machines Corporation

Intenrational Business Machines Corporation

Li Zhu

David Nahamoo

Lazaros Polymenakos

Raimo Bakis

Jatin Ganhotra

Chulaka Gunasekara

Song Feng

Sunil D Shashidhara

Rangachari Anand

Cheng Wu

Ashima Arora

Sachindra Joshi

Pankaj Dhoolia

Nathaniel Mills

A system may include a memory and a processor in communication with the memory. The processor may be configured to perform operations. The operations may include generating a content page and selecting an annotation container for the content page. The operations may include configuring the annotation container and inputting content into the annotation container. The operations may include submitting at least one attribute to the annotation container to associate the attribute with the content. The operations may include including the content and the at least one attribute in container data and extracting a model from the container data. The operations may include importing the model into a dialog skill and embedding the dialog skill into a user interface.

Incepting conversational ability in content management systems

A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A unified contextual graph for use by the conversational system, the unified contextual graph comprising components based on database queries of the conversational system and a user dialog between a user and the conversational system. For each of a set of user utterances produced in a dialog with the conversational system, a semantic meaning representation is determined. The semantic meaning representations are converted to respective sentential concept graphs. The unified contextual graph is updated based on new sentential concept graphs while the dialog with the conversational system progresses.

Semantic representation and realization for conversational systems

A computer-implemented conversational system framework to perform tasks associated with a client request. A conversation application executing on a hardware processor provides application workflow orchestration, the conversation application receiving a client request and sending one or more application requests based on the application workflow orchestration. A conversation system executing on a hardware processor provides conversation workflow orchestration, the conversation system receiving the one or more application requests. The conversation application and the conversation system develop dialog context and store the dialog context in a memory device. The conversation application and the conversation system develop the dialog context by invoking at least one micro-service to perform tasks associated with the one or more application requests. The conversation application generates a response to the client request based on the developed dialog context.

Conversational framework

A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A user input is received in a dialog between a user and the conversational system, the user input in a natural language. A domain trained semantic matcher is used to determine a set of entities and a user intent from the user input. One or more queries is generated to selected ones of a plurality of knowledge sources, the knowledge sources created from domain specific knowledge. The results from the one or more queries are ranked based on domain specific knowledge. A system response is presented in the dialog based on at least a highest ranked result from the plurality of knowledge sources.

Implicit dialog approach operating a conversational access interface to web content

A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A unified semantic representation of conversational content between a user and conversational system is created as a contextual graph of concepts and relations. A set of subgraph components of the semantic contextual graph dynamically identified based on a current dialog activity. The identified set of subgraph components in a user interface as a set of graphical elements representing respective concepts and relations.

A method, apparatus and computer program product for creating a dialog system for web content is described. Knowledge is extracted from a target web application for the dialog system. The knowledge includes an organizational structure of the target web application and domain knowledge pertinent to the target web application. A deep learning process associates the domain knowledge with the organization structure of the target application. A plurality of knowledge sources of different respective types are created from the domain knowledge and the organizational structure. Each of the knowledge sources is used for providing answers to user queries to the dialog system. As part of the invention, a semantic matcher is provided to select among the answers provided by the plurality of knowledge sources for a best answer to a user query.

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Yorktown Heights, NY, United States of America

Li Zhu