Inventec Corp.

Li-Ching Tseng

Yi-Ming Liao

Cheng-Ju Chen

A globally-integrated RMA (Returned Material Authorization) information system is proposed, which allows the RMA files built at a first global location, such as an oversees service station, to be shared by personnel at a second global location, such as a domestic repair center. The service station information system is capable of transferring RMS files periodically at specified time intervals to the repair center information system, so that when the domestic repair center receives a batch of returned products from the oversees service station, the repair personnel can immediately gain access to the associated RMS files of the returned products, without having to repeat a testing procedure and build RMS files for the returned products. The proposed globally-integrated RMA information system therefore allows the overall after-sale repair service to be more efficient and reliable.

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Taipei, Taiwan

Li-Ching Tseng