Ast Research, Inc.

Leticia Villegas

Richard J Wolf

Charles D Lanier

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g. system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

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Phoenix, AZ, United States of America

Leticia Villegas