Walmart Apollo, LLC

Leslie Irvin

Douglas E Humphrys

Ryan Crozier

Yurgis Mauro Bacallao

Mark Matthews

Daniel Eckert

John Crecelius

Tina M Kurtz

Brandon Flores

Eric Young

Examples provide customized authorization of item self-returns. A customized returns manager component calculates a customized return-trust score and a per-item return value based on analysis of item data and transaction history data. If a per-user return-trust score is within an unacceptable threshold range or an item value is within an unacceptable threshold value range, a second user is assigned to assist a first user with completion of the proposed return of the selected item. If the per-user return-trust score and the item value is within an acceptable threshold range, a return authorization component authorizes unassisted self-return of the selected item. An item disposition component determines in real-time whether to permit the first user to keep the selected item or instruct the first user to return the selected item to a designated item return area prior to completion of the item return based on a set of item disposition criteria.

Customized item self-returns system

Modular self-checkout unit

A system for transporting merchandise returned by a customer from a customer service area or a retail store to a back storage area of a retail store comprises a customer facing device for use by a retail store customer to enter return merchandise data; a scanning device for identifying the returned merchandise; and at least one conveyor belt at the retail store for transporting the returned merchandise from the customer service area to the back storage area.

Store item return process

Growing community of inventors

Gravette, AR, United States of America

Leslie Irvin