Micro Focus Lcc

Entit Software LLC

Leonid Reznik

Yariv Snapir

Gad Sakin

Michael Dikman

David L Baron

Bing Xu

Dan Noter

Yuri Moshayev

Wen Lin

Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.

Providing information technology support

Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Actions for an information technology case

Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.

Pre-populating a form

Growing community of inventors

Yehud, Israel

Leonid Reznik