United Services Automobile Association (Usaa)

Leonard S Funari

William Gerth

Allison Squires Treharne

Shanna Ruth Limas

Suresh Chakravarthy Susarla

Methods and systems described in this disclosure can identify, from a social media listening device, content items posted by a plurality of users, where each of the content items is associated with a social handle. Each of the content items can be mapped to a user identifier associated with a user or a potential user of a service using the social handle. A subset of the mapped content items can be created by selecting the mapped content items that correspond to an event based on content. The mapped content items are then categorized based on the corresponding events in the content items. Service or product opportunity leads can be determined from the mapped and categorized content items.

Methods and systems for generating and using content item leads

Methods, systems, and apparatus, including computer programs encoded on computer storage media, to detect system problems using social media. One of the method includes monitoring posts on a plurality of social network sites. The method includes identifying posts that include at least one of a plurality of keywords, at least some of the keywords indicative of system problems. The method includes tagging the identified posts. The method includes determining, based on the tagged posts, that a system problem is occurring. The method also includes raising an alert regarding the system problem.

Social warning system

Systems and methods provide social media management capable of identifying parties on social media networks and providing social media and business records related to those parties.

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San Antonio, TX, United States of America

Leonard S Funari