Amdocs Development Limited

Amdocs Software Systems Limited

Leon Malalel

Peter John Cogan

A system, method, and computer program product are provided for providing proactive customer care for issues associated with billing or ordering processes. In use, a likelihood that a customer is going to call a call center to address at least one issue associated with at least one of an ordering process or a billing process is predicted. Additionally, it is determined whether the customer is likely to call the call center based on the predicted likelihood that the customer is going to call the call center. Further, the customer is proactively notified before the customer contacts the call center, if it is determined that the customer is likely to call the call center.

System, method, and computer program for providing proactive customer care for issues associated with setting up the billing process as part of the ordering process

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Kfar Yona, Israel

Leon Malalel