Apptera Corporation

Htc Corporation

Leo Chiu

John Robert LaBarge

Margaret Ann Boothroyd

Sandy Chai-Jen Wang

Cory Andrew Luellen

Peter Loukianoff

Arumugam Appadurai

Mang Kang Yong

Steven Clive Ehrlich

M Marketta Silvera

Michael S Yuen

An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application; and a matching service application for determining selection of the advertisement, the voice application version to host the advertisement, and at least one advertisement position in the voice application version for presenting the advertisement.

System for advertisement selection, placement and delivery

A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

System for managing voice files of a voice prompt server

System for advertisement selection, placement and delivery within a multiple-tenant voice interaction service system

An audible utterance is received from a user. A procedure determines a user intent associated with the audible utterance and identifies multiple parameters associated with the user intent. The procedure then determines whether any of the multiple parameters associated with the user intent are missing from the audible utterance. If any parameters are missing, an audible response requesting the missing parameters is generated and communicated to the user. If all parameters associated with the user intent are contained in the audible utterance, a response to the user's request is generated and communicated to the user.

Method and apparatus for speech processing incorporating user intent

A vocabulary management system for constraining speech recognition processing associated with text-to-speech and speech-to-text rendering associated with use of a voice application in progress between a user accessing a data source through a voice portal has a vocabulary management server connected to a voice application server and to a telephony server, and an instance of vocabulary management software running on the management server for enabling vocabulary establishment and management for speech recognition software. The system is characterized in that an administrator accessing the vocabulary management server uses the software to create unique vocabulary sets that are specific to selected portions of vocabulary associated with target data sources the vocabulary sets differing in content according to administrator direction.

Method and apparatus for improving voice recognition performance in a voice application distribution system

A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution

In a voice-extensible markup-language-enabled voice application deployment architecture, an application logic for determining which portions of a voice application for deployment are cached at an application-receiving end system or systems has a processor for processing the voice application according to sequential dialog files of the application, a static content optimizer connected to the processor for identifying files containing static content, and a dynamic content optimizer connected to the processor for identifying files containing dynamic content. The application is characterized in that the optimizers determine which files should be cached at which end-system facilities, tag the files accordingly, and prepare those files for distribution to selected end-system cache facilities for local retrieval during consumer interaction with the deployed application.

Method and apparatus for reducing data traffic in a voice XML application distribution system through cache optimization

In a voice-application creation and deployment architecture, a system for preprocessing text strings for VXML view generation and subsequent voice rendering has a text-to-speech preprocessing logic; a software table accessible to the preprocessing logic, the table for serving text dialog options related to one or more text entities; a rules base for serving dialog selection constraints; and a data store for storing the dialog options and text entities. In a preferred embodiment the preprocessing logic accesses the software table during client interaction with a deployed voice application and selects a specific dialog option from more than one dialog options related to a single text entity and inserts the selected option into the VXML page rendering process, the selection made according to the served constraints.

Method and apparatus for preprocessing text-to-speech files in a voice XML application distribution system using industry specific, social and regional expression rules

A behavioral adaptation engine integrated with a voice application creation and deployment system has at least one data input port for receiving XML-based client interaction data including audio files attached to the data; at least one data port for sending data to and receiving data from external data systems and modules; a logic processing component including an XML reader, voice player, and analyzer for processing received data; and a decision logic component for processing result data against one or more constraints. The engine intercepts client data including dialog from client interaction with a served voice application in real time and processes the received data for behavioral patterns and if attached, voice characteristics of the audio files whereupon the engine according to the results and one or more valid constraints identifies one or a set of possible enterprise responses for return to the client during interaction.

Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application

A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.

Growing community of inventors

Daly City, CA, United States of America

Leo Chiu