Software Ag Usa, Inc.

Leighton Smith

Gareth Smith

Certain example embodiments relate to large venue surveillance and reaction systems and/or methods that take into account both subjective emotional attributes of persons having relations to the large venues, and objective measures such as, for example, actual or expected wait times, current staffing levels, numbers of customers to be serviced, etc. Pre-programmed scenarios are run in real-time as events stream in over one or more electronic interfaces, with each scenario being implemented as a logic sequence that takes into account at least an aspect of a representation of an inferred emotional state. The scenarios are run to (a) determine whether an incident might be occurring and/or might have occurred, and/or (b) dynamically determine a responsive action to be taken. A complex event processing engine may be used in this regard. The analysis may be used in certain example embodiments to help improve customer satisfaction at the large venue.

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Concord, CA, United States of America

Leighton Smith