Gm Cruise Holdings LLC

Leah Meyerholtz

Livia Johanna

Theresa Foy

MinJie Tong

Christopher Warren

David J Shuckerow

Qingxuan Li

Bharatkumar Patel

Kendal Sparks

McKenna Morey

Vinayaka Dattatraya

Yosser Andres D'Avanzo

Hailun Zhou

Bridget Collins

Daniel Paul Thengvall

Steven Sturkop

Jyothi Babu Araja

There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.

Human assisted live operations systems and methods

There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

Personalized customer service for ridehail vehicle passengers

Growing community of inventors

San Francisco, CA, United States of America

Leah Meyerholtz