Sprint Communications Comapny L.p.

Lauriann Lowe Hebb

Raymond Emilio Reeves

Jesse Michael Kates

Kristen Elizabeth Miller

Jason Norwood Ward

Christine Denise Schumaker

Tuan Quoc Tran

Systems, methods, and computer-readable media for optimizing a user experience are provided. The method includes optimizing a user experience using clusters, user preferences, or a combination thereof. Clusters may be created based on, for example, user behaviors, or actions, exhibited by a user. User preferences may be established for each cluster in order to further customize the clusters. The clusters may be continuously monitored such that if changes are necessary they may be immediately applied such as a user exhibited different behavior and requiring association with a new cluster. This information, or clustering, may be utilized to predict user satisfaction such that more positive user experiences are encountered and negative user experiences are, to the extent possible, avoided, or at least lessened.

Optimizing a user experience

A system for predictive electronic mail addressing is provided. The system comprises a computer system and an application, that when executed on the computer system, observes the instantiation of a draft electronic mail message on a client device. The system also analyzes at least one of an entry of a first addressee, an entry of text in the subject line, and an entry of text in the body of the draft electronic mail message. The system also identifies at least one list comprising a plurality of proposed addressees based on the analyzed entries. The system also displays the at least one list in a selection pane on the client device and enters the list into the addressee entry space of the draft electronic mail message when selected.

Predictive electronic mail addressing

Growing community of inventors

Palm City, FL, United States of America

Lauriann Lowe Hebb