American Airlines, Inc.

Laura Therminy

Carline Smith

Mark Allen

Feridoon Amini

Nathan A Bennette

Margaret M Brown

Jason Goth

Suzanne J Kitchen

A system and method for notifying a notification recipient of an event status change and allowing the notification recipient to request action is disclosed. An event occurs. A message relating to the event applicable to an end-user is created. A communication link between an outbound module and a device associated with the end-user is established. The message is delivered to the end-user device. The communication link is transferred from the outbound module to an inbound module. A response is received from the end-user device at the inbound module.

System and method for notification of an event

An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice identification of change desired, and changing reservation information in response to the voice identification of change desired.

Interactive voice-activated reservation system and method

Growing community of inventors

Fort Worth, TX, United States of America

Laura Therminy