Liveperson, Inc.

Microsoft Technology Licensing, LLC

Laura Onu

Matthew Dunn

Joe Bradley

Olivier Colle

Yudhvir Singh Chauhan

Mariyan Dimitrov Fransazov

Yasser Elsayed Shaaban

Ahmed Mohamed Abbas Helmy Mohamed Kotb

The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.

Systems and methods for communication system intent analysis

The present disclosure relates generally to providing an intent-driven contact center. The contact center according to some embodiments analyzes intents to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.

Intent-driven contact center

Techniques are described for rendering a gallery control to a graphical user interface (GUI), the gallery control including first and second template replicas. For each template replica, a GUI-rendering component is instructed to render the template replica, a read application programming interface (API) call is placed to the GUI-rendering component, a target size of the template replica is determined based on the results of the read API call, and a write API call is scheduled to instruct the GUI-rendering component to update the dimension of the template replica to the target size. In response to determining that the target size of the dimension of either template replica is different than a default size, a write API call is placed to the GUI-rendering component to update an offset associated with each template replica and the scheduled write API calls are placed to the GUI-rendering component.

Gallery control with dynamically determined control template replica sizes

Examples of the disclosure provide a system and method for receiving a component at a design surface, the component representing a user interface element of an application. A selection of the component is received and a selection of at least a portion of a first target component is detected. Based on the selection of the first target component, a first property of the first target component is determined to use in an expression, the expression to be dynamically evaluated at runtime of the component. The expression automatically generated to change a property of the component based on the first property of the first target component.

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Redmond, WA, United States of America

Laura Onu