Electronic Data Systems Corporation

Laura L Wetzel

John Couchot

Joseph M Donovan

James D Hall

Sonya L Hinds

Cheryl L Clinton

Charles H Kiser

Kevin T Richards

Deborah C Peedin

Brian L Fish

Michael W Stuart

Anne M Curtin

Lisa Q Flores

Randall F Mears

Jaye D Hicks

Rodney B Morris

Steven C Dorfmeister

Cynthia B Sargeant

Michael J Veatch

Gene C Will

William M Gerton

John R Davey

Minzhi Wang

Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.

Monitoring submission of performance data describing a relationship between a provider and a client

Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.

Managing performance metrics describing a relationship between a provider and a client

Processing performance data includes receiving performance data comprising quantitative data gathered according to at least one metric. The quantitative data is evaluated according to the at least one metric to generate at least one quantitative data rating. Performance data comprising client data gathered from a client is received and evaluated to generate at least one client data rating. Performance data comprising provider data gathered from a provider is received and evaluated to generate at least one provider data rating. The at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating are reported.

Processing performance data describing a relationship between a provider and a client

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Laura L Wetzel