Microsoft Technology Licensing, LLC

Sun Microsystems, Inc.

Larry Coryell

Robert L Chambers

Julian James Odell

Karen Kaushansky

Jim Chou

Sriranga R Veeraraghavan

Philippe Ploquin

Architecture that employs a combination of in-band signaling (e.g., DTMF) with speech recognition to deliver usability improvements. The in-band signaling allows the user to indicate to the system when a barge-in operation is occurring and/or when to start listening to subsequent speech input and optionally, when to stop listening for further speech input. The in-band signaling can be utilized during a telephone call and using wireline and wireless telephones. Moreover, the architecture can be incorporated at the platform level requiring little, if any, application changes to support the new mode of operation.

In-band signaling in interactive communications

One embodiment of the present invention provides a system and method for providing a flexible framework for remote heterogeneous server management and control. A user interface framework is generated to export control and display features in a user interface effecting task execution and management of one or more remote heterogeneous agents responsive to user interaction. A management station framework is executed and includes services and base management functions implemented in management modules. The management station framework further generates the control and display features of the user interface and maintains a database storing management information. An agent framework provides execution of commands to control and return of results from one or more agents. The agent framework further includes an interface loading and accessing agent code located on one or more applications deployed to each agent.

System and method for providing a flexible framework for remote heterogeneous server management and control

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Sunnyvale, CA, United States of America

Larry Coryell