Interactions Corporation

Nuance Communications, Inc.

Dictaphone Corporation.

Larissa Lapshina

Alwin B Carus

Yoryos Yeracaris

Bernardo Rechea

Raghu Vemula

Amy J Uhrbach

David James Thomson

William F Cote

Jill Carrier

Alan Frankel

Ana Santisteban

John Dowd

Kathryn Del La Femina

Wensheng(Vincent) Han

Mahnoosh Mehrabani Sharifbad

Elizabeth M Lovance

An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human 'intent analysts' for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.

Automated recognition system for natural language understanding

An interactive response system combines human intelligence (HI) subsystems with artificial intelligence (AI) subsystems to facilitate overall capability of multi-channel user interfaces. The system permits imperfect AI subsystems to nonetheless lessen the burden on HI subsystems. A combined AI and HI proxy is used to implement an interactive omnichannel system, and the proxy dynamically determines how many AI and HI subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the AI recognition and availability of HI resources. Furthermore the system uses information from prior recognitions to automatically build, test, predict confidence, and maintain AI models and HI models for system recognition improvements.

Proxy for selective use of human and artificial intelligence in a natural language understanding system

An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically selects one or more recognizers from a language model and a human agent to recognize user input. Selection of the one or more recognizers is based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

Automated speech recognition proxy system for natural language understanding

An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs. In some embodiments, the ASR proxy dynamically selects one or more recognizers based at least in part on the identified grammar and the time length of the utterance.

An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

The invention involves the loading and unloading of dynamic section grammars and language models in a speech recognition system. The values of the sections of the structured document are either determined in advance from a collection of documents of the same domain, document type, and speaker; or collected incrementally from documents of the same domain, document type, and speaker; or added incrementally to an already existing set of values. Speech recognition in the context of the given field is constrained to the contents of these dynamic values. If speech recognition fails or produces a poor match within this grammar or section language model, speech recognition against a larger, more general vocabulary that is not constrained to the given section is performed.

System and method for applying dynamic contextual grammars and language models to improve automatic speech recognition accuracy

A system and method for filtering documents to determine section boundaries between dictated and non-dictated text. The system and method identifies portions of a text report that correspond to an original dictation and, correspondingly, those portions that are not part of the original dictation. The system and method include comparing tokenized and normalized forms of the original dictation and the final report, determining mismatches between the two forms, and applying machine-learning techniques to identify document headers, footers, page turns, macros, and lists automatically and accurately.

Systems and methods for filtering dictated and non-dictated sections of documents

The present invention pertains to a system and method for the tokenization of text. The featurizer may be configured to receive input text and convert the input text into tokens. According to one aspect of the invention, the tokens may include only one type of character, the characters selected from the group consisting of letters, numbers, and punctuation. The tokenizer may also include a classifier. The classifier may be configured to receive the tokens from the featurizer. Furthermore, the classifier may be configured to analyze the tokens received from the featurizer to determine if the tokens may be input into a predetermined classification model using a preclassifier. If one of the tokens passes the preclassifier, then the token is classified using the predetermined classification model. Additionally, according to a first aspect of the invention, the tokenizer may also include a finalizer. The finalizer may be configured to receive the tokens and may be configured to produce a final output.

System and method for tokenization of text using classifier models

A system and method is disclosed for Report Confidence Modeling (RCM) including automatic adaptive classification of ASR output documents to determine the most efficient document edit workflow to convert dictation into finished output. The RCM according to the present invention may include a mechanism to predict recognition accuracy of a document generated by an ASR engine. Predicted accuracy of the document allows an ASR application to sort recognized documents based on their estimated accuracy or quality and route them appropriately for further processing, editing and/or formatting.

System and method for report level confidence

A method for adaptive automatic error and mismatch correction is disclosed for use with a system having an automatic error and mismatch correction learning module, an automatic error and mismatch correction model, and a classifier module. The learning module operates by receiving pairs of documents, identifying and selecting effective candidate errors and mismatches, and generating classifiers corresponding to these selected errors and mismatches. The correction model operates by receiving a string of interpreted speech into the automatic error and mismatch correction module, identifying target tokens in the string of interpreted speech, creating a set of classifier features according to requirements of the automatic error and mismatch correction model, comparing the target tokens against the classifier features to detect errors and mismatches in the string of interpreted speech, and modifying the string of interpreted speech based upon the classifier features.

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Shirley, MA, United States of America

Larissa Lapshina