Flash App, LLC

Five9, Inc.

Other

Face It Corp.

Lance Fried

Joseph M Katz

Rick Korfin

Edwin Kenneth Margulies

Joseph Katz

The present disclosure is directed to various systems and methods for enhanced outbound dialing and notifications. An originating network interface is connectible to the originating network, and receptive to a media content request from the originating network. A database stores one or more originator node records, defined at least by an originator node identity, a network node address, and a media content element. A communications session processor retrieves the media content element associated with the originator node record from the database. A terminating network interface is connectible to the terminating network, and the media content element is transmitted on to the terminating network and destined for the recipient node through the terminating network interface.

Enhanced enterprise data communications with mobile devices

Enhanced data sharing from the enterprise to end users involves receiving a data sharing command on an administrative control panel. The data sharing command has a selection of content, identity information of a communication session initiator, and identity information of a communication session recipient. A submission request, which includes the content and identity information of the initiator is transmitted to a computing device associated with the recipient. Local records on the recipient computing device are updatable with the received visual content and the identity information of the initiator. This data is presentable to the recipient upon an incoming communications session request.

Enhanced enterprise data sharing to mobile device users

A method of enhancing data sharing between mobile or other computing device users includes receiving a submission request generated by user interaction with a first user interface on a first computing device, the submission request including content and associated submission data indicative of a recipient of the content, and updating a second user interface on a second computing device associated with the recipient to make the content available for display. The method may include sending a push notification to the second computing device indicating that the content is available for display for a period of time.

Enhanced data sharing to and between mobile device users

A system for interfacing with mobile carrier networks, mobile application-equipped devices, social media networks, and individual and Enterprise user's databases, contacts, pictures, videos, and text is disclosed. A data link is connected to a mobile carrier network to receive user application and other data. Additional data links are connected to a user's stored smartphone content, including contacts, pictures, videos and other stored information as well as databases and an application-equipped device to obtain and exchange information in determining data selection, routing, presentation, and updating instructions. A user interface is connected to the system to accept configurable conditions for determining selection, routing and sharing instructions. There is a data conversion function for each data source. Synchronization between stored user preferences to automated or semi-automated updates and routes is provided by application driven consumer defined preferences.

System for bridging, managing, and presenting smartphone and other data files with telephony interactions

A method of enhancing data sharing between mobile or other computing device users includes receiving a submission request generated by user interaction with a first user interface on a first computing device, the submission request including an image and associated submission data indicative of a recipient of the image, and updating a second user interface on a second computing device associated with the recipient to make the image available for display. The method may include sending a push notification to the second computing device indicating that the image is available for display for a period of time. The image may be displayed together with a call button operable to initiate a phone call from the second computing device to the first computing device. The image may be available for display on the second communication device upon receipt of a communication from the first computing device by the second computing device.

A quick response (QR) proxy and protocol gateway for interfacing with a carrier network, a QR-equipped device, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive QR codes and other data. Additional data links are connected to a contact center database and a QR-equipped device to obtain information used in determining routing and tagging instructions. A user interface is connected to the gateway to accept configurable conditions for determining routing instructions. There is a text conversion function and speech conversion function for each target enterprise contact center. Synchronization between stored user preferences to automated or semi-automated customer service routes is provided by a consumer preference template system.

QR data proxy and protocol gateway

A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.

Secure customer service proxy portal

A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.

Network predictive customer service queue management

The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.

Growing community of inventors

Aventura, FL, United States of America

Lance Fried