Cox Communications, Inc.

Lalit Tulsidas Bhatia

Radhakrishnan Gopinath

Douglas David Gravino

Michael Lee Poffenberger

Monte Fowler

Jagan Arumugham

Catalina Gard

Pujan K Roka

Mark H Spaulding

Dallas Stephen Clement

The disclosure is directed to, among other things, systems and methods for troubleshooting equipment installations using machine learning. Particularly, the systems and methods described herein may be used to validate an installation of one or more devices (which may be referred to as 'customer premises equipment (CPE)' herein as well) at a given location, such as a customer's home or a commercial establishment. As one non-limiting example, the one or more devices may be associated with a fiber optical network, and may include a modem and/or an optical network terminal (ONT). However, the one or more devices may include any other types of devices associated with any other types of networks as well.

Systems and methods for troubleshooting equipment installation using artificial intelligence

Initiating actions for mobile devices prior to a mobile user entering problem zones. A position and a route of a user are identified. A database is accessed to retrieve data identifying problem zones in a communications network. The position and route of the user are compared to the retrieve data identifying problem zones. A determination is made to identify when the user is approaching a problem zones. An action is performed to compensate for unfavorable network conditions of the problem zone when the user enters the problem zone.

System, method and device for initiating actions for mobile devices prior to a mobile user entering problem zones

An alternative route solution includes consideration of network coverage provided by a navigation application. A device is knowledgeable of coverage areas of a carrier including problem zones. An alternate route to a desired destination is computed so that the alternative route is completely within the coverage areas of the carrier while avoiding the problem zones. The alternative route may be presented to the user on a display device, such as a smart phone, a GPS device, laptop, etc.

System, method and device for providing navigation information based on coverage area assessment

A cable television system with integrated social streaming. The cable television system with integrated social streaming includes a set-top box in communication with a camera and/or a microphone that allows video and/or audio communication over a social streaming channel offered by the cable provider. The cable television system with integrated social streaming provides an interactive experience for a set-top box user by allowing the user to participate in video and/or audio conversations with friends on supported social streaming services.

Cable television system with integrated social streaming

Allowing an initiating party to invoke automated communication attempts that continue and escalate and limit a targeted party's wireless device capabilities until satisfactory communication is established with the targeted party is provided. After a number of unsuccessful attempts at communicating with the targeted party, the initiating party may activate an automated escalating communication system that encourages the targeted party to eventually respond due to escalating communications automatically sent to the targeted party or his/her affiliates or due to limiting controls placed on the targeted party's communication device.

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Alpharetta, GA, United States of America

Lalit Tulsidas Bhatia