Accenture Global Solutions Limited

Kyle Patrick Johnson

Chung-Sheng Li

Guanglei Xiong

Emmanuel Munguia Tapia

Madhura Shivaram

Colin Connors

Mohammad Jawad Ghorbani

Suraj Govind Jadhav

Benjamin Nathan Grosof

Kayhan Moharreri

Saurabh Mahadik

Golnaz Ghasemiesfeh

Jorjeta Gueorguieva Jetcheva

Prakash Ghatage

Chinnappa Guggilla

Sukryool Kang

Swati Tata

Neeru Narang

Jingyun Fan

Pratip Samanta

Sumeet Sawarkar

Mingzhu Lu

Anshul Solanki

Tsunghan Wu

Akanksha Juneja

Nagendra Kumar M R

Naveen Bansal

Karthik Meenakshisundaram

Rajeev Sinha

Praveen Maniyan

Priyanka Chowdhary

Christopher Cole

Sachin Aul

Sudhanshu A Dwivedi

Ankit Pandey

Hariram Krishnamurth

Karthik Lakshminarayanan

Manoj Shroff

Jill K Goldstein

Rishi Vig

Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.

Employee concierge

Systems and methods for orchestrating a process are disclosed. In an implementation, a system is configured to extract process information associated with the process. Based on the process information, the system is configured to determine a current model of performing the process based on the process information. The system is further configured to retrieve regulatory information associated with the process, wherein the regulatory information is indicative of at least one of a predefined policy, a predefined rule, and a predefined regulation associated with the process. Further, the system is configured to update the current model based on at least one of the process information and the regulatory information for obtaining a predefined outcome of the process.

Process orchestration

A system for determining a response to a query includes a receiver to receive a query along with a plurality of potential responses to the query. A detector detects a topic and a type of the query based on information extracted from text and structure. Further, a selector selects at least one of a plurality of techniques for processing the query and the plurality of potential responses, based on the topic and the type of the query. An obtainer obtains an answer by execution of each of the selected techniques for processing the query and the plurality of potential responses along with an associated confidence score. A determinator determines one of obtained answers as a correct response to the query, based on a comparison between confidence scores associated with the answers.

Determination of a response to a query

A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.

Integrated service centre support

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Kyle Patrick Johnson