Verizon Business Global LLC

Verizon Patent and Licensing Inc.

Mci, Inc.

Kurt P Haldeman

William A McClelland

Benjamin W Dudley

Steven C Johnson

Chris R Heidelbauer

Mark R Logan

Paul T Schultz

Robert A Sartini

Martin William Mckee

Ivaylo I Ivanov

An approach is provided for selectively translating a communication session and associated media among different formats based on user sensory impairment, preferred communication format, device capability, and restrictive environmental conditions.

Method and system for providing assisted communications

A method for providing communication services for the hearing-impaired may include receiving a telephone call from a hearing-impaired party or a hearing party. The method may also include forwarding the telephone call to a communication assistant and establishing a communication link, such an Internet protocol link, that links the hearing-impaired party, the communication assistant and the hearing party.

Systems and methods for facilitating communications involving hearing-impaired parties

A method for providing communication services for the hearing-impaired includes establishing a communication link between a hearing-impaired party and a communication assistant. The communication link may be a full duplex link. The communication assistant may also establish a voice link with a hearing party. The hearing-impaired party and the hearing party may then communicate, with the communication assistant acting as a conduit for the conversation. For example, the hearing party may send a voice message to the communication assistant. The communication assistant may then convert the voice message into a text message and transmit the text message to the hearing-impaired party. The communication assistant may also convert text messages received from the hearing-impaired party into voice messages for the hearing party.

Method and system for providing communication services for hearing-impaired parties

A method for providing communication services for the hearing-impaired may include receiving a telephone call having a terminating number associated with a hearing-impaired party. The method may also include forwarding the telephone call to a communication assistant and establishing a communication link from the communication assistant to the hearing-impaired party based on the terminating number.

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Hiawatha, IA, United States of America

Kurt P Haldeman