At&t Intellectual Property I, L.p.

Sbc Technology Resources, Inc.

Sbc Properties, L.p.

Sbc Knowledge Ventures, L.p.

At&t Knowledge Ventures, LP

Southwestern Bell Telephone Company

Sbc Services, Inc.

At&t Labs, Inc.

Kurt M Joseph

Robert Randal Bushey

Benjamin Anthony Knott

John M Martin

Theodore B Pasquale

Scott H Mills

Marc Andrew Sullivan

Bobby Sams

Steven M Belz

Aaron Bangor

Jonathan A Paden

Melissa L Oldenburg

James H Pratt

Philip Ted Kortum

James W Miller

Greg W Edwards

Jon Harris

Stanford Emery Pennington, Jr

David J Schaefers

Edward Votoupal

Carole A Weidhuner

Kevin S Wilkerson

Tammy L Winter-Patterson

Benjamin J Schubert

Wei Li

Mary K Griffitt

Traci N Tyus

Krisinda A Guerrero

D Alexis Castro

Kurt A Ensminger

Holly C Fisher

Mimi Gizoni

Carolyn M Jones

Ann G Lakin

Gail A Malaret

Hector Martinez

Thad Pasquale

Elizabeth Mattingly

Justine X Moore

Sheri Schalk

James Thomas Miller

Jon Paden

Antonio Green

Mark A Nixon

Donna McCaffrey

James T Miller

A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.

Managing power consumption state of electronic devices responsive to predicting future demand

A set of application program interfaces is embodied on a computer readable medium for execution on a computer in conjunction with an application program that integrates smart tags related to a video program with a payload of video data packets. A first interface receives an input from a tag database related to video program content. A second interface receives an input integrating a smart tag with a video data payload packet. A third interface receives an input providing integrated smart tag and video data to a network. Another interface receives an input from a customer segmentation database, for example for targeting information to specific customers or customer groups.

Method and system for integrating smart tags into a video data service

An embodiment of a system and method wherein a streaming ticker information relating to a video content is integrated with the video content and transmitted to a customer device over a communication network.

User-configurable video data service and interface

A method for resetting Internet access account passwords can include the step of connecting a user with an interactive voice response system (IVR). At least one access account associated with the user can be determined. The IVR can validate that the user is authorized to access the access account. The IVR can then cause a password associated with the at least one access account to be reset. The IVR can also present the reset password to the user.

Automated password reset via an interactive voice response system

Prioritized user interfaces are disclosed. A user interface may include a menu including a plurality of selectable items displayed in respective menu positions. A menu position of at least one of the plurality of selectable items is assigned based on a prioritization level of the at least one selectable item. The prioritization level is based at least partially on a selection metric for the at least one selectable item. The user interface may also include a menu locator indicating a location of a menu within a multi-level menu structure. The menu locator may include a first indicator of a position within a first level of the multi-level menu structure and a second indicator of a position within a second level of the multi-level menu structure.

Prioritized user interface

A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.

System and method for providing customer activities while in queue

A system that incorporates teachings of the present disclosure may include, for example, a network element having a controller to obtain network information associated with establishing a network among a group of communication devices, and provide the network information to a plurality of network set-up devices removably connected to the network element, where each of the plurality of network set-up devices is connectable with a communication device of the group of communication devices to provide at least a portion of the network information to the communication device, and where the network is established based at least in part on the at least a portion of the network information. Other embodiments are disclosed.

Apparatus and method for managing a network

Systems and techniques for analyzing information relating to a user to determine whether the user requires assistance. Information for a user is received from sources selected to provide information relating to the user's activities and analyzed to determine whether conditions exist indicating a possible need for assistance for the user. User location, motion, and activity information is received and analyzed against expected information stored in the user profile and analyzed to determine if assistance is needed. If a determination is made that the user's behavior indicates that assistance may be needed, communication is initiated to summon appropriate assistance.

Methods and apparatus for analyzing user information to identify conditions indicating a need for assistance for the user

A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.

System, method and software for transitioning between speech-enabled applications using action-object matrices

A system and method of processing a call at a call center is provided. In a particular embodiment, the method includes receiving the call at the call center, receiving an indication element associated with a call center transaction, retrieving call center transaction data based on the indication element, and generating a sequence of pre-populated call center agent terminal transaction processing screens based on at least a portion of the call center transaction data. In a particular embodiment, a set of prioritized transactions based on likelihood of matching a customer request is disclosed.

Method and system for mapping caller information to call center agent transactions

An interface is provided by creating prompts for the interface. The prompts represent tasks to be accomplished by a user and are obtained based on user input. The prompts are grouped according to relationships, obtained from the user input, among the tasks. The interface is updated based on user feedback. Each of the prompts is designated using user terminology obtained from the user input.

Method and system for automating the creation of customer-centric interfaces

A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint without having to speak with a customer service representative. The complaint module obtains the customer telephone number and retrieves customer account information using the customer telephone number. Using the customer account information, the complaint module extrapolates a type of complaint for the customer complaint and prompts the customer for information regarding the customer complaint and the type of the complaint. The customer provides customer responses to the prompts and the complaint module provides an indication to the customer regarding each customer response. Once the customer complaint has been resolved, the complaint module stores information regarding the slam or cram for reporting requirements and tracking purposes.

System and method for automating handling of slamming and cramming complaints

Growing community of inventors

Austin, TX, United States of America

Kurt M Joseph