Verint Americas Inc.

Verint Systems, Inc.

Cognyte Technologies Israel Ltd.

Kurt Heier

Derek Shoaf

Eran Wachman

Josh O'dell

Jon Legendre

William David Pardue

Alexander Steven Johnson

Joseph Vidunas

A method of workforce optimization includes acquiring video data. The video data is obtained from a plurality of video cameras in a facility comprising a plurality of departments. A customer load for each of the plurality of departments is identified. A location of each of a plurality of employees in the facility is identified. A customer-to-employee ratio is determined for each department. The determined customer-to-employee ratio for each department is provided to a computing device. At least one employee deployment notification is provided from the computing device to another computing device.

System and method of workforce optimization

The system and method of the present application captures video of a scene in accordance with a plurality of capture characteristics, generates a capture profile for the video, and creates an index of the captured profile to enable a more rapid search of the captured video.

System and method of video capture and search optimization

A method of monitoring customer service interactions includes the acquisition of video data. The video data is analyzed to track a location of a customer and to track a location of an agent. An interaction between the customer and the agent is identified based upon an intersection of the respective tracked locations of the customer and the agent and a dwell time of the customer and agent at the intersection.

System and method of customer interaction monitoring

Software, systems, and methods for recording a scene encompassing a transaction, such as a point-of-sale transaction, are presented. In one implementation of a method, the scene is recorded to a data storage system using a first video camera capable of capturing protected data associated with the transaction. While recording the scene using the first camera, and in response to receiving a first trigger, the recording of the scene is continued using a second video camera not capable of capturing the protected data. While then recording the scene using the second camera, and in response to receiving a second trigger, the recording of the scene is continued using the first video camera. The first and second timing triggers are initiated based on at least one event associated with the transaction.

Software, systems, and methods for video recording of a transaction involving protected data

A system and method for investigating crimes occurring at locations that are communicatively connected by a central server is disclosed. The investigation is highly automated and obtains evidence using computer aided searches of historic surveillance data gathered at locations within a computer search area. The investigation also utilizes active searches of real-time surveillance data gathered at the locations in response to a be-on-the-look-out (BOLO) alert sent to the locations from the central server. Based on evidence obtained from these searches, the search area may be updated and the searches may be repeated to follow a moving crime pattern/route. In addition, the information provided from the searches may facilitate the prediction of a location that is likely to experience a crime in the future. Accordingly, the central server may transmit a high alert to the predicted location.

System and method for crime investigation

Video data from sources, such as cameras, is analyzed to create metadata descriptive of the events and objects occurring in the video. This metadata, which consists of data about the video, is then analyzed on a transaction basis to determine if a suspicious activity, such as a fraudulent Point of Sale (POS) return event, has occurred in relation to a transaction.

Event detection based on video metadata

A method of searching for objects of interest within captured video comprising capturing video of a plurality of scenes, storing the video in a plurality of storage elements, and receiving a request to retrieve contiguous video of an object of interest that has moved through at least two scenes of the plurality of scenes. In response to the request, searching within a first storage element of the plurality of storage elements to identify a first portion of the video that contains the object of interest within a first scene of the plurality of scenes, processing the first portion of the video to determine a direction of motion of the object of interest, selecting a second storage element of the plurality of storage elements within which to search for the object of interest based on the direction of motion, searching within the second storage element to identify a second portion of the video that contains the object of interest within a second scene of the plurality of scenes, and linking the first portion of the video with the second portion of the video to generate the contiguous video of the object of interest.

Method and apparatus to search video data for an object of interest

Embodiments disclosed herein provide systems and methods reduce the resolution of video before transference to a display system. In a particular embodiment, a video processing system receives viewing parameters for a viewing area on a display system. The processing system also receives video of a scene comprising a quantity of pixels in each of a plurality of images of the scene. The processing system then modifies the video based on the viewing parameters to produce modified video having a reduced quantity of pixels in each of the plurality of images. The modified video is transferred for display of at least a portion of the scene in the viewing area by the display system.

Growing community of inventors

Westminster, CO, United States of America

Kurt Heier