Verizon Patent and Licensing Inc.

Kumaradevan Chandrabose

Sankar Shanmugam

Srinivasa Kaniganti

RajeshKhanna Singa Ramalingam

Deenaraj Joshi Jangam

In some implementations, a support system may receive, from a user device, a support request to setup a support session. The support system may establish the support session based on the support request by enabling support communications associated with the support session to be exchanged between a terminal device associated with the support system and the user device. The support system may determine an intent associated with the support session by using artificial intelligence processing to process one or more utterances received from the user device. The support system may provide, to the terminal device, a delegation message that includes an option to enable the support communications associated with the support session to be exchanged between the user device and an assisting device associated with the support system. The assisting device may execute an automated support agent. The support system may provide one or more support messages generated by the automated support agent to the user device based on a selection of the option included in the delegation message.

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Basking Ridge, NJ, United States of America

Kumaradevan Chandrabose