Hewlett Packard Enterprise Development LP

Accenture Global Solutions Limited

Kuldeep Sharma

Harish B Kamath

Brajendra Bajpai

Sandesh Hanumantharayappa

Santhosh Natarajan

Methods, systems, and apparatus are provided for operating a contact center operation control assistant system. An oral request from a user is captured using a virtual assistant executing on a smart device. An intent of the oral request is identified using a natural language understanding (NLU) platform. A request to a contact center platform is generated by invoking an application programming interface (API) based on the identified intent. An API response is received from the contact center platform in response to the API request. The API response is packaged into a sentence and provided to the user of the smart device using the virtual assistant.

Artificial intelligence based smart device for contact centers solutions

A computing device may perform a method that includes graphically presenting a plurality of virtual routing and forwarding (VRF) elements which represent a plurality of stored VRF profiles, with each VRF element presenting profile data from one of the plurality of stored VRF profiles. The method may further include receiving input selecting a VRF element which represents and presents profile data from a selected stored VRF profile and receiving input modifying the profile data presented by the selected VRF element. A VRF profile may be generated, for a networking device of a networking infrastructure, based on the selected stored VRF profile and the input modifying the profile data presented by the selected VRF element. Thereafter, a VRF element may be graphically presented which represents and presents profile data from the generated VRF profile for the networking device.

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Bengaluru, India

Kuldeep Sharma