Cisco Technology, Inc.

Kui Jia

Harish Doddala

In one embodiment, a method of processing a natural language input using a conversational knowledge graph in a virtual assistant is disclosed. The method includes receiving a natural language query from a user; translating the natural language query received from the user into corresponding intents; retrieving conversational knowledge context information based on the intents; using the retrieved conversational knowledge context information to customize back-end service calls to downstream applications; receiving a result of the customized back-end service calls; sending the result of the customized back-end service calls in a response to the natural language understanding system; translating the response from the fulfillment service system into a natural language response; and providing the natural language translated response to the user.

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Cupertino, CA, United States of America

Kui Jia