International Business Machines Corporation

Kristof R Kloeckner

Arcangelo Di Balsamo

Pietro Iannucci

Giovanni Lanfranchi

A method and system for processing a request. Extracted elements of the request are categorized in accordance with an ontology model, thereby generating ontology components assigned to the extracted elements. A knowledge base includes data indicative of solutions for requests. The solutions for requests in the knowledge base are categorized in accordance with the ontology model. Categorizing the elements includes for each element: determining a concept of the element wherein the element is an instance or a class of the determined concept and determining relations between the elements, wherein the ontology components include the determined concepts, instances and relations. The knowledge base is searched using the generated ontology components, thereby identifying solutions for the request. The identified solutions are provided.

Processing a request

A method and system for processing a request document including a request. The request document is processed using a question analysis function of a question answering system, thereby extracting elements of the request. The question answering system has multiple functions including the question analysis function. The extracted elements are categorized in accordance with an ontology model, thereby generating ontology components assigned to the extracted elements. A knowledge base includes data indicative of solutions for requests. The solutions for requests in the knowledge base are categorized in accordance with the ontology model. The knowledge base is searched using the generated ontology components, thereby identifying solutions for the request. The identified solutions are provided.

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Ridgefield, CT, United States of America

Kristof R Kloeckner