Other

Aspect Software, Incorporated

Krishnakumar Pandurangan

Senthilvel Saravanan

Prabhuram Mohan

Rajiv Kambli

Jim Miller

A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

Method and apparatus for provisioning contact handling resources in a contact center

A method and system to facilitate the communication of data and/or messages between different Internet domains include, at a first application associated with a first Internet domain, embedding data in an anchor portion of a URL string. The URL string identifies a second Internet domain that is different from the first Internet domain. This URL string is communicated to a second application associated with the second Internet domain. At the second application, the received URL string is parsed, and the relevant data extracted therefrom.

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San Jose, CA, United States of America

Krishnakumar Pandurangan