Paypal, Inc.

Koteswara Pathuri

Rahul Nair

Billy Henry Runyan

Liang Xi

Ramakrishna Rosanuru

Swati Baradia

Linu Varghese

A mid-tier messaging system receives a request to initiate a communication session via a first messaging channel that includes a first messaging interface of a first messaging application provided at a user device and a first message provider of a plurality of message providers. The mid-tier messaging system establishes a first session that is mapped to the communication session. The mid-tier messaging system establishes the communication, using the first session, between the first messaging interface and the first message provider. The mid-tier messaging system provides, through the first session, first message communications between the first message provider and the first messaging interface. The mid-tier messaging system seamlessly switches to a second message provider service when the first message provider service cannot service an intent of the first communication session.

Growing community of inventors

San Jose, CA, United States of America

Koteswara Pathuri