Canon Kabushiki Kaisha

Mitsubishi Electric Corporation

Kojiro Katayama

Shinichi Nakamura

Hiroyuki Hara

Makoto Kawashima

Junichi Hirose

Kazushi Ohmori

Kosuke Tanaka

Kazuya Watanabe

Kazuki Okada

Koji Fukui

Shohei Ishimura

Kazushi Omori

Kazushige Baba

An air-conditioning apparatus includes a controller configured to operate in a heating normal operation mode and a heating-defrosting operation mode. In a case of switching from the heating normal operation mode to the heating-defrosting operation mode, the controller makes a selection from an initial control mode 1, in which control is performed such that an initial frequency of the compressor is set to a predetermined maximum frequency and an initial opening degree of the flow control device is set to an opening degree lower than a predetermined maximum opening degree, and an initial control mode 2, in which control is performed such that the initial opening degree of the flow control device is set to the predetermined maximum opening degree and the initial frequency of the compressor is set to a frequency lower than the predetermined maximum frequency, to execute the heating-defrosting operation mode.

Air-conditioning apparatus

A remote site managing system for centrally managing computers and peripheral devices of a customer, is provided. In the event that there is trouble with equipment in the office to be serviced, and a customer in the office notifies the maintenance service company of the trouble by telephone (i.e., a center call), the remote site managing system deals with the trouble in an appropriate manner, and dispatches maintenance (either dispatching service personnel or commissioning the maintenance to another service company) in a smooth manner.

Remote site managing system for centrally managing computers and peripheral devices

The information processing apparatus of the present invention comprises alarm means for informing an alarm to expedite the delivery of an expendable to a communication address assigned to a person in charge of distribution, in response, after the instruction for delivery according to the information on the expendable of predetermined type included in the inventory absence information received from a user base side and information for specifying the user, to reception of information indicating a decrease or absence of the inventory of the expendable of the predetermined type.

Information processing apparatus, management control method, computer program and memory medium

A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.

Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device

When a telephone call is received via an internal line, an information control/storage device transmits an electronic mail to a terminal device via an information line. The electronic mail includes information about the caller of the telephone call. When a user of the internal line cannot respond to a telephone call, an electronic mail is transmitted to a user designated as a substitute answerer. In this case, the electronic mail includes information indicating the user to whom the telephone call is originally addressed. After completion of the response to the telephone call, the substitute answerer transmits a message by an electronic mail to a terminal device of the user to whom the telephone call was originally addressed.

Communication device

Growing community of inventors

Tokyo, Japan

Kojiro Katayama