Accenture Global Solutions Limited

Koduvayur Vaidyanathan Ramesh

Ramkumar Kothandaraman

Puneet Kalra

Sunil Balugari

Sudeep Sharma

Sachin Premnath

Suman Sundaravaradan

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, a using a bot management framework to provide bot management solutions for software bots deployed in a robotic process automation (RPA) system. In one aspect, a method includes the actions of receiving, from a RPA system, information regarding a software bot deployed within the RPA system to perform an assigned task, the information including incident data from an anomaly in the RPA system while the software bot performed the assigned task; mapping the received incident data according to a common data model; determining a resolution for the anomaly based an analysis through a trained artificial intelligence model of the mapped incident data; and executing the determined resolution.

Bot management framework for robotic process automation systems

An AI-based process monitoring system access a plurality of data sources having different data formats to collect and analyze KPI data and shortlist KPIs that are to be used for determining the impact of automation of an automated process or sub-process. Information regarding an automated process is received and KPIs associated with the process and sub-processes of the process are identified. The identified KPIs are put through an approval process and the approved KPIs are presented to a user for selection. The user-selected KPIs are evaluated based on classification, ranking and sentiments associated therewith. The evaluations are again presented to the user along with a set of questionnaires wherein each of the questions has a dynamically controlled weight associated therewith. Based at least on the weights and user responses, a subset of the evaluated KPIs are shortlisted for use in evaluating the impact of process automation.

Evaluating impact of process automation on KPIs

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Bengaluru, India

Koduvayur Vaidyanathan Ramesh