Xerox Corporation

Kirk V Pothos

Matthew Owen Scrafford

Shawn Kammerdiener

Guillaume M Bouchard

Victor Ciriza

Pascal Valobra

Ray Uri Merriam

Harpreet Singh Kohli

Craig H Mallery

Douglas K Herrmann

Erwin Ruiz

Francois Ragnet

Matthew Harris DeRoller

Peter Cech

M Kerrigan Hawes

Steven T Schlonski

Krishna Kumar

Holly Elizabeth Turner

Thomas Alan Silver

A touchscreen display having a repositionable virtual input and a method therefor are disclosed. The touchscreen display includes an electronic display displaying a virtual input. The touchscreen display maintains electric communication with a central processing unit (CPU) and a non-transitory computer readable storage medium that stores data corresponding to the touchscreen display. The virtual input is repositionable from a first display position to a second display position based on the virtual input at the first display position satisfying one or more of a number of input attempts, a number of successful input attempts, and a number of failed input attempts satisfying predetermined criteria. When one of the number of input attempts, the number of successful input attempts, and the number of failed input attempts do not satisfy the predetermined criteria, the virtual input can maintain a display position at the first display position.

Touchscreen display including repositionable virtual input

Methods and systems are presented for performing one or more printer device management functions in a network, in which affinities between printers are determined from job tracking data to indicate associations between printer devices and user devices, and the affinity data is used to perform one or more printer management functions such as determining printer connections for new or roaming user devices, print job redirection, and identification of underutilized printer device assets.

Methods and apparatus for improved operation of networked printing system

Methods and systems are presented for identifying potential printer failures in a networked printing enterprise, in which job tracking data is gathered for print jobs in the network, affinity data is derived from the job tracking data indicating associations between printer devices and user devices, and potential printer failures are identified based on changes in the affinity data.

Methods and systems for soft failure detection for networked printers

A method and system for the assessment of the office document production environment(s) in a facility, and more particularly to a client-based method and system that can be used to collect, analyze, model, optimize, and report on document output costs and efficiencies in an office environment.

Office document assessment method and system

Disclose are embodiments for selecting an advantageous, feasible and suitable location for placing a selected printing device within a space. A mathematical formula identifies a most advantageous location for placing the selected printing device. Next, successive contour regions surrounding this most advantageous location are defined such that any inner contour region is considered more advantageous than any outer contour region. A mark representing the most advantageous location and contour lines indicating the successive contour regions are plotted onto a floor plan of the space. The edited floor plan is then evaluated (e.g., either visually by a user or automatically) to determine whether the mark overlaps any fixed shapes and/or restricted-use areas. If the mark overlaps a fixed shape or restricted-use area, a different location can be selected that is within a closest possible contour region without overlapping any other fixed shapes or restricted-use areas.

Optimal mapping of a spatial print infrastructure

A method of controlling a print device using an instruction corresponding to a command received from a remote location. A second server may transmit a query directed to a first server. The second server may be prevented from receiving unauthorized communication from the first server by a firewall. If the first server has a relevant command available, the second server may receive a response to the query. The response may include the relevant command. The second server may determine a print device for which the command is relevant. An instruction corresponding to the relevant command may be sent from the second server to the print device. Communication between the print device and the second server may not be restricted by the firewall. The printing device may implement the instruction. If the first server does not have a relevant command available, the transmitting may automatically repeat until the first server has a relevant command available.

Method and system for remote management of print devices

A method starts when a print job is received from a workstation. The print job includes an identification of an initial printer. The method ranks the abilities of the available printers to process the print job to identify the best printer for the print job. If the initial printer is not ranked as the best printer, the method presents a question/statement to the workstation (to the user through the workstation) regarding whether to redirect the print job to the best printer.

Intelligent recommendation of alternate printers to help efficient printing

A print management system and method for optimizing cost associated with one or more rendering devices (e.g., printers) in a customer environment. A service cost associated with a rendering device can be included in the print management system so that end-users can have the option to perform rendering at a lower service cost rendering device when rendering a complex print document. The service cost and the rendered volume can be recorded by an asset management unit and a helpdesk unit. A real time feedback related to an alternate rendering device can be provided so that the end-user can cancel the current print job and resubmit the print document at the lower cost, comparable, reliable rendering device. Also, automatic job redirection can also be provided by automatically redirecting the rendering job to the lower cost reliable rendering device based on end-user approval or pre-approval.

Print management system and method based on service cost

A mail relay server decodes a received command electronic message to produce and issue a command to a service manager server which is directed to a device manager server for a target printing device. The device manager server produces and issues instructions to the target printing device. If the command includes a request for the reply, the process of executing the instruction in the target printing device includes the target printing device producing and issuing, the reply to the device manager server. The device manager server collects any multi packet reply and transmits the reply to the service manager server which directs the reply to the mail relay server. The mail relay server encodes the received reply to produce and issue a reply electronic message to the requestor.

Mobile remote device management

Methods and systems are presented for prioritizing service or maintenance of networked printers based on affinities between printers and users determined from job tracking data so that printers shared by large numbers of users or high volume printers used by only one or a few users can be serviced or maintained before other printers to provide overall printer support while mitigating user disruption due to unavailable printers.

Methods and systems for prioritized servicing or maintenance of networked printers

A server on a network controls a database which functions as an 'asset manager' for a large population of items or assets. For 'network' assets which are capable of electronically communicating data about themselves, such as computers and digital printers, relevant data is gathered over the network and entered into the database. For &#x201c;non-network&#x201d; assets which are not capable of electronic communication, such as typewriters and furniture, information is gathered into the database by other means. Within the database, the distinction between network and non-network assets is largely hidden.

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Webster, NY, United States of America

Kirk V Pothos