Jpmorgan Chase Bank, N.a.

Kirk Trivett

Benjamin F Sylvester, Iii

Rajesh L Tolani

Jayant V Gokhale

John Tang

Jeremy M Dobrick

Frank Van Hoof

Christine Duggan

Ciaran A Kelly

David C Bertram

Systems and methods for hierarchical dual-dynamic exception management are disclosed. In one embodiment, the system and method may provide: (1) hierarchical exception modelling, metric algorithms and aggregation; (2) node level exception metric algorithm and high-level status algorithm calculation; (3) node level investigation via 'explain' of exception factors (e.g., focusing an analyst on a particular issue); (4) node level tracking workflow management through ability to add commentary, multiple-person signoff, and high-level status calculation overrides; (5) visibility, auditable compliance reporting; (6) dashboard for internal operational analysts/managers with full investigation view; (7) dashboard for external clients with sub views; (8) generic data interface to existing workflow management system; and (9) machine learning component such that the exception metric can be intelligently re-adjusted (for example, if there are too many false positives then make the thresholds more forgiving). Other features and/or advantages may be provided as is necessary and/or desired.

Systems and methods for hierarchical dual-dynamic exception management

Growing community of inventors

Hornchurch, United Kingdom

Kirk Trivett