Bank of America Corporation

Morgan Stanley Services Group Inc.

Kiran Arun Karkhanis

Girish Sharma

Edison M Castro

Alberto Ramos

Vasantha Kumar

Alberto Cira

Angad Sangha

Christopher Mann

Keith O'Brien

Louis Tevere

A system for triage and response to a second system's malfunction is disclosed. The system determines a possible present or future disruption to a service provided by the second system; automatically searches historical records regarding similar disruptions; and provides an interactive, aggregated user interface comprising many tools to display results of the search, log actions already taken, and receive commands from human operators for seamless intervention in cloud-based or on-premises systems. The determination may be based on a statistical anomaly in the performance of the second system, or alternatively may be based on input from a human user, whose communication undergoes text analysis to determine possible matches. The user interface is used by multiple operators simultaneously using different computing devices to access the user interface, displays communications from other operators and actions taken by the other operators and can integrate many other tools for a seamless experience regardless of location.

Centralized software issue triage system

According to some embodiments, a system comprises a plurality of data centers communicatively coupled by a network. The data centers include an assigned data center and a second data center. The assigned data center receives a request for a session, determines the session passes authentication, and communicates session information to the second data center indicating the session passes authentication. The assigned data center also receives a first message comprising a first portion of transaction information and communicates synchronization data for replicating the first portion of transaction information at the second data center. The second data center receives a second message comprising a second portion of transaction information. The system facilitates a financial transaction in real-time based on the first portion and the second portion of transaction information.

Real-time multi master transaction

Growing community of inventors

Hillsborough, NJ, United States of America

Kiran Arun Karkhanis