Microsoft Technology Licensing, LLC

Kipper York

Christopher Clayton McConnell

Tom Laird-McConnell

Dale Rogerson

Wenlong Dong

J Shane McRoberts

Amit Rai

Scott Whalley

Computer assistance content related to a plurality of software entities is combined into a single assistance content corpus. The corpus may be organized hierarchically. The hierarchical organization can be done using content sets that relate assistance content with associated metadata. Content sets can be related to each other in parent-child relationships. The relationship definitions can be separate from the content set definitions. Scope and bias information can be used to constrain assistance content searching over the corpus and to bias search results based on one or more state variables of the user's computer. A remote assistance server can be used to provide updated or newer assistance content to the user. When the remote assistance server is used, an assistance request from the user is supplemented with scope information.

Computerized assistance content organization, scoping and bias

Growing community of inventors

Seattle, WA, United States of America

Kipper York