Amazon Technologies, Inc.

King Lung Chiu

Venkatesh Kancharla

Saibaba Telukunta

Brian Alexander Oliver

Tu Dien Do

Vinaya Nadig

Iain A Kennedy

Shawn Michael Banks

Nicholas Kalkouni

Sarang Anil Ozarde

Anuj Kamra

Adrien Montpellier

Techniques for managing notifications to be presented by user devices are described. In an example, a computer system associates a first user account with a user device and stores first data indicating that a notification about a communications session via a communications network system is prohibited. The computer system receives a request associated with the first user account for communications with another device via the communications network system. Based at least in part on the other device, the computer system generates second data indicating that the notification about the communications session is to be presented within a period of time of the communications session being requested. The computer system associates the first user account with the second data.

Setting overrides

Communications-capable devices and agents can each register with a single address of record (AOR), or other such identifier. Various AORs or virtual AORs (VAORs) can then be mapped together whereby a device can be associated with multiple groupings, such as for households where devices may be shared amongst two or more users. The ability to maintain mappings between the AORs/VAORs enables the devices to be associated with multiple groupings while only registering with a single AOR, and simplifies the call routing logic as call connection requests only need to specify a single AOR/VAOR to reach a particular user or grouping of users via the corresponding registered devices.

Managing connection requests for multiple devices

Communications-capable devices and agents can each register with a single address of record (AOR), or other such identifier. Various AORs or virtual AORs (VAORs) can then be mapped together whereby a device can be associated with multiple groupings, such as for households where devices may be shared amongst two or more users. The ability to maintain mappings between the AORs/VAORs enables the devices to be associated with multiple groupings while only registering with a single AOR, and simplifies the call routing logic as call connection requests only need to specify a single AOR/VAOR to reach a particular user or grouping of users via the corresponding registered devices. Depending upon the mapping complexity, at least some of the AORs can be function as VAORs for purposes of group mapping.

Utilizing virtual user records for device management

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Seattle, WA, United States of America

King Lung Chiu