Sprint Communications Comapny L.p.

Kimberly J Ganote

Lyle W Paczkowski

Manish Mangal

Stevan A Klesper

A method for switching interactive modes in a menu system is disclosed. An audio interactive voice response session is established to provide audio menus to a communication device. A data session with said communication device is also established. The data session is used to instruct the communication device to display indicia that a second mode may be activated. The indicia may be an icon indicative of the second mode. A user selection of the indicia on the communication device sends a message to the IVR system indicating that the second mode is to be activated. The second mode may be a text mode wherein text menus are presented to the user instead of audio menus. The second mode may be a suspend mode whereby the IVR session is halted at its present menu choices and saved for later reactivation.

Switching modes in an interactive voice response system

A network system provides IP Multimedia Subsystem (IMS) service from a network service provider to a customer. A plurality of network elements are connected to form a core domain of the network service provider. A master IMS instance is configured within the core domain and includes a core call session control function (CSCF) and a core home subscriber server (HSS). A partitioned IMS instance is configured as a virtual core within the core domain and includes a partitioned CSCF and a customer HSS accessible by a user of the customer from outside the core domain. A virtual IMS service control interface is coupled between the master IMS instance and the partitioned IMS instance so that the partitioned CSCF has access to the core CSCF for transfer of media.

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Lee's Summit, MO, United States of America

Kimberly J Ganote