Bmc Software, Inc.

Kia Behnia

Ting He

Troy Cline

Wesley Gere

Jason L Graham

Douglas Mueller

Task implementation tools are registered to interface with a change management tool. The change management tool configures a plurality of tasks to implement a change to an information technology infrastructure's configuration, and sends a plurality of task instructions to the plurality of task implementation tools for performing the plurality of tasks. Each task instruction is directed to a targeted task implementation tool for performing a particular task and includes task-related information for the targeted implementation tool to perform the particular task. Registering the plurality of task implementation tools to interface with the change management tool includes registering each the plurality of task implementation tools to accept the task instruction for the particular task directed to it from the change management tool, to know what to do with the task instruction and to know how to respond to the task instruction.

Bi-directional communication between change management tool and implementation tools

A method includes receiving a map indicating a layout of a location, receiving a point-of-interest (POI) data structure representing a POI, and POI metadata associated with the POI, generating an annotated floor map, based on the map, the annotated floor map including a POI indicator placed on the map at the location of the POI, the POI indicator indicating the type of the POI and the status of the POI, displaying at least a portion of the annotated floor map, in response to the client computing device moving within the location or out of the location, transmitting location information to a map selector and receiving one or more maps selected by the map selector, the one or more maps include or bound by the location information.

Management of annotated location aware assets

According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map request includes a requested location. The method may include based upon the location included by the floor map request, selecting a selected floor map and a selected subset of the plurality of POI data structures. The method may include transmitting, to the client computing device, a response to the floor map request based upon the selected floor map and the selected POI data structures.

A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor map and a subset of the plurality of POI data structures, for each of the subset of the plurality of POI data structures, receiving metadata from the associated POI, the metadata indicating a status of the associated POI, and transmitting, to the client computing device and in response to the floor map request, the selected floor map and the selected POI data structures.

According to one general aspect, a method may include receiving a floor map indicating a structural layout of a physical location, receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI, POI data structure including a location of an associated POI that is associated with the POI, and the POI metadata including a POI type indicating a type of the associated POI, and a POI status indicating the status of the associated POI, annotating the floor map by overlaying on the selected floor map an indicator for each selected POI data structure such that the indicator is placed on the floor map at a location representing the physical location of the respective associated POI and indicates the type of the associated POI and the status of the associated POI, displaying a portion of the annotated floor map, and initiating a POI action.

User-centric annotated location aware asset mapping

An automated change management method and system has a change tool that associates a first identifier with each request to change the configuration of an Information Technology infrastructure. Tasks are configured to implement the change, and the change tool associates a second identifier with each of the tasks. The change tool sends task instructions to implementation tools to perform the tasks where each of the task instructions includes the first and second identifiers. The change tool receives responses to the task instructions where each response includes the first and second identifiers and an implementation result. The change tool maps/associates each of the implementation results to the associated change request and task based on the first and second identifiers. The associated results can be made available to a user for review, interpretation, etc. and can be used to drive subsequent processing by other task in the change process.

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Burlingame, CA, United States of America

Kia Behnia