Informatica Corporation

Siperian, Inc.

Khanh Hoang

Gregory Danforth

A system, method and computer program product for integrating, managing and coordinating activities of customers in an enterprise, across a plurality of applications, resources and touch-points. Customer data is obtained during interactions between a customer and an application, a resource or a touch-point. This data is stored in the form of virtual composite objects in cache memory, on a cluster of servers. The virtual composite objects contain customer data, policies and behaviors of the enterprise. The applications query for the virtual composite objects through the server. The server hosting the queried virtual composite object delivers the queried virtual composite object in real time to the querying application. Any updates to the virtual composite object on account of events at the applications, resources or touch-points, is carried out in real time.

System and method for integrating, managing and coordinating customer activities

Some embodiments provide a system for processing relationship data that expresses relationship between various entities. In some embodiments, the entities are entities associated directly with an enterprise. The entities in some embodiments described below also include entities associated indirectly with the enterprise through other entities. In some embodiments, the system consolidates disparate relationship data sets that relate to the same set of entities. For instance, in some embodiments, the system includes several data storages that store relationship data. For at least two entities, at least two different data storages store two different relationship data sets that differently express the relationship between the two entities. The system includes a hierarchy manager that receives the two different relationship data sets and consolidates the two different relationship data sets into one relationship data set that best expresses the relationship between the two entities.

Relationship data management

Some embodiments provide a system for processing relationship data that expresses relationship between various entities. In some embodiments, the entities are entities associated directly with an enterprise. The entities in some embodiments described below also include entities associated indirectly with the enterprise through other entities. However, one of ordinary skill will realize that some embodiments might only track relationships between entities directly associated with an enterprise. In some embodiments, the system consolidates disparate relationship data sets that relate to the same set of entities. For instance, in some embodiments, the system includes several data storages that store relationship data. For at least two entities, at least two different data storages store two different relationship data sets that differently express the relationship between the two entities. The system includes a hierarchy manager that receives the two different relationship data sets and consolidates the two different relationship data sets into one relationship data set that best expresses the relationship between the two entities.

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Westminster, CA, United States of America

Khanh Hoang