Zscaler, Inc.

Khaireddine Mazboudi

Chakkaravarthy Periyasamy Balaiah

Srikanth Devarajan

Sandeep Kamath

Amit Sinha

Pankaj Chhabra

Sushil Pangeni

Pratap Ramachandra

Sandeep Kamath Voderbet

Amber Wu

Vaibhav Aher

A cloud service is executed on a plurality of nodes, each including at least one processor, and the cloud service is configured to communicate with a plurality of user devices, each user device associated with a user from an organization of a plurality of organizations, and each user device includes a plugin or browser extension installed thereon, provide configuration information to any of the plurality of user devices where the configuration information includes a plurality of domains to be monitored by the plugin or browser extension, wherein the plugin or browser extension is configured to monitor and/or determine real user monitoring (RUM) statistics when a given user device accesses one of the plurality of domains; and receive the RUM statistics from any of the plurality of user devices.

Real user monitoring statistics from end users via plugin or browser extension

Techniques for using trace with tunnels and cloud-based systems for determining measures of network performance are presented. In an embodiment, a method includes determining a client application is being executed; determining an endpoint associated with the client application, based on any of monitoring application logs associated with the client application and network flows associated with the client application; and causing one or more probes to the determined endpoint and deriving metrics based on the one or more probes for determining performance of the client application.

Determining endpoint and application behavior for monitoring user experience

Techniques for deep tracing of one or more users via a cloud-based system include receiving a request from an administrator to actively troubleshoot a user; causing a user device associated with the user to create a deep tracing session based on the request; assisting the user device in performing one or more traces of a plurality of traces to a destination; receiving results from any of the plurality of traces and results from metrics collected at the user device; and displaying a network map between the user device and the destination.

Deep tracing of user experience

Growing community of inventors

San Jose, CA, United States of America

Khaireddine Mazboudi