Verizon Patent and Licensing Inc.

Khagender Arrekuti

Rajat Sharma

Senthil Muthusamy

Travis R McLaren

Srinivasan Krishnamurthy

Pritam Bedse

Sailesh K Mishra

Pavani Kamalapuram

John Russo

Rishi Kanth Chitti

Vinod Khanna Saini Ganesh

A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.

Systems and methods for measuring and validating key performance indicators generated by machine learning models

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Lombard, IL, United States of America

Khagender Arrekuti