West Corporation

Kevin Todd Welch

Chad David Hendren

Michelle Mason Winston

Jerry Ehrenberg

Sammy Sufian

Aric Allyn Ellinghuysen

Benjamin Foster Matthews

Steve Hervey

Casey Richard Perry

Stephanie Stokes

Elizabeth Ann Dross

Jeffrey Scott Sterup

A method and apparatus of allowing a user to dynamically select a configuration of viewable data displayed via a user's dashboard graphical user interface. The method may include selecting an order of displaying the viewable data on the graphical user interface. The method may also include executing a layout of the graphical user interface to include displaying the viewable data in a first cell portion of the layout of the graphical user interface in an order based on the selecting operation and a designated priority associated with the viewable data. The data in the dashboard graphical user interface will be populated based on the user's preferences and priority associated with the data.

Method and apparatus of creating customized computer-based user dashboard interfaces

One or more embodiments of the present invention pertains to an apparatus and method that detects a condition of the customer when an incoming call is received from a customer and directs or transfers the customer to an agent to service the customer based on the detected condition.

Strategic intelligent decision engine

An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.

Agent-assisted and directed web-channel customer care apparatus, method, and computer program

Growing community of inventors

Bennington, NE, United States of America

Kevin Todd Welch