Uber Technologies, Inc.

Kevin Spieser

Shicong Meng

Rei Chiang

Ashley Quitoriano

Zhi Li

Parijat Mazumdar

A network computer system receives request data from computing devices of requesting users in a sub-region of a service area. The system further receives location data from computing devices of drivers operating in the sub-region. Based on the request data and the location data, the system determines a service condition for the sub-region. Based on the service condition indicating that the sub-region is in a driver oversupply state, the system transmits a service instruction to computing devices of a plurality of drivers within the sub-region, the service instruction being associated with a target outside the sub-region and a set of progress conditions. The system then periodically determines, for each driver of the plurality of drivers, an estimated time of arrival (ETA) to the target from a current position of the driver to determine whether the driver is satisfying the set of progress conditions of the service instruction.

Real-time service provider progress monitoring

A network computer system provides a service instruction to a computing device. The service instruction can include offers, such as a service request to pick up and transport a user, and recommendations, such as a movement recommendation encouraging the service provider to relocate to another geographic area. The network computer system remotely monitors the computing device to receive a current position of the computing device as the service provider travels within a geographic area. The network computer system remotely monitors the computing device to receive a service state of the service provider. The network computer system periodically determines whether the service provider is making progress towards a target of the service instruction based on the current position of the computing device and a set of progress conditions, including determining whether the service provider satisfied the set of progress conditions in response to a change in the service state.

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San Francisco, CA, United States of America

Kevin Spieser