West Corporation

Alorica Business Solutions, LLC

Kevin Peter Pierson

Jeffrey William Cordell

Larry Trent Larson

Michael S Fecci

Raymond Onslow Morris

Anthony Mathew Stach

Timothy Wayne Starbuck

James Kevin Andrews

A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

Managing agent login to multiple conference call bridges

A method, a computer readable medium and a system of multi-domain login and messaging are provided. The method for multi-domain login comprises inputting a local password by an agent, accessing a password vault with the local password, and retrieving at least one hidden password from the password vault, and logging the agent into at least one agent application using the at least one hidden password. The method for multi-domain messaging comprises retrieving information of an agent from a database, retrieving at least one skill group to which the agent belongs from the information, retrieving a message linked to the at least one skill group, and sending the message to the agent.

Multi-domain login and messaging

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Omaha, NE, United States of America

Kevin Peter Pierson