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Aspect Communications Corporation

Aspect Communication Corporation

Kevin M Garcia

David L Burns

Richard Ney

A method maintains a hierarchy of application objects in a computer system. The method includes automatically detecting an exit of a child application object, the exit resulting from a failed process, the child application object launched by a parent application object. A grandchild application object is automatically terminated after the exit of the child application object, the grandchild application object launched by the child application object. Notwithstanding the exit of the child application object, the computer system, which maintains the hierarchy of application objects, the parent application object, and the grandchild application object, remains active.

Method and system to maintain a hierarchy of instantiated application objects and process a failed process

A method of accumulating and summarizing a number of customer interaction records pertaining to a specific customer records system (e.g., an ACD) over a predetermined time period commences with the receipt of interaction record including interaction information describing customer interaction. For example, the interaction information could indicate the hold time for a particular call received at the ACD. A cumulative record to which the interaction record contributes is then identified, and the cumulative record is then automatically updated to reflect predetermined interaction information contained within the interaction record. For example, a cumulative log of hold times for the particular ACD over a predetermined time interval may be updated with hold time information included within the interaction record.

Method and process for accumulating and summarizing data for defined time intervals within a customer interaction system

A method of maintaining a hierarchy of application objects commences with the automatic detection of the exit of a process of a child application object in an unexpected manner. Responsive to the detected exit, a grandchild application object, launched by the child application object, is automatically terminated. An attempt is then made to restart the child application object. The outcome of the restart of the child application object is reported to a parent application object that launched the child application object.

Method and system to maintain a hierarchy of instantiated application objects and to enable recovery from an applications failure

A method for heating liquid including the steps of pressurizing the liquid; and heating the liquid while under pressure. An apparatus for heating liquid including a conduit system for transporting a liquid to be heated; an assembly for applying heat to the conduit system to heat the liquid in the conduit system; and an assembly for pressurizing the liquid during transporting substantially to prevent conversion of the liquid to vapor.

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Clovis, CA, United States of America

Kevin M Garcia