Worldcom, Inc.

Xpriori, LLC

Kevin Huck

Christopher Lockton Brandin

Linda Lee Grimaldi

An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained. An automatic call distribution method for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained.

Method and apparatus for automatic call distribution

A method of performing a search of a numerical DOM (document object model), includes the steps of receiving a query. When the query is a fully qualified query, the target string is transformed to form a fully qualified hashing code. An associative lookup is performed in a map index using the fully qualified hashing code. A map offset is returned. The map offset points to a couplet that can be converted into a standard portion of a structured data document. Finally, a data couplet is returned.

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Woodland Park, CO, United States of America

Kevin Huck