Cisco Technology, Inc.

Kevin Elrod

Carlos M Pignataro

Gonzalo A Salgueiro

Chidambaram Arunachalam

Felipe De Mello

David deMilo

A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.

Growing community of inventors

Durham, NC, United States of America

Kevin Elrod